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API amendments workflow: a step-by-step guide

by Ewelina Robak | Sep 11, 2025 | Merchant API, Travel Commerce Partners

Cancellation policies and processes

Cancellation policies and processes

by Brian McGillicuddy | Sep 11, 2025 | Merchant API, Travel Commerce Partners

Cancellation policies and processes The travel industry is changing rapidly to adapt to the new challenges the world is facing as a result of the global pandemic. What are travelers looking for? ➢ Security – give a feeling of reassurance that whatever happens,...

Booking reporting guide

by Ewelina Robak | Sep 11, 2025 | Affiliate API, Basic Access, Full Access, Merchant API, Travel Commerce Partners

Overview This guide explains how partners can use Viator’s APIs to build custom booking reporting that supports operational efficiency and real-time marketing optimization. Partners can: Access real-time booking notifications (confirmation, cancellation, amendment,...

Automating supplier cancellations and amendments

by Brian McGillicuddy | Sep 11, 2025 | Merchant API, Travel Commerce Partners

In this guide, we’ll detail how API partners can implement: an automated read-and-acknowledge notification system for supplier-driven cancellations, in which you will have 5 minutes to acknowledge supplier-driven cancellations. If you do not acknowledge a cancellation...

Managing product and availability data

by Ewelina Robak | Jul 15, 2025 | Affiliate API, Merchant API, Travel Commerce Partners

The Viator API allows for two general approaches to managing products and availability – storing the Viator product content and availability schedules in a local database; or retrieving product details and availability in real-time. Please note that it is...

Viator API certification: back-end checks

by Ewelina Robak | Jul 15, 2025 | Affiliate API, Travel Commerce Partners

Congratulations – you’re one big step closer to going live with your Viator API integration, with only one more step left! Before moving to production, your implementation must complete our certification step in order to ensure data integrity and appropriate use...
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